Privacy Policy
Last updated: May 7, 2026
Solcotta operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Solcotta is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the
collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
We process personal information in accordance with applicable South African privacy and data protection laws, including the Protection of Personal Information Act (POPIA).
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following
sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the
Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a more personalized shopping experience.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing communications by email or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect or investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you choose to create an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your password or account access details with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our policies or terms, and protect our business, customers, and Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and third parties who perform services on our behalf (such as payment processing, shipping, fulfillment, analytics, cloud storage, and customer support).
- With business and marketing partners to provide advertising and promotional services.
- When you request or consent to certain disclosures, such as for shipping or social media integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger, sale, or bankruptcy, or where required by law.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located outside your country of residence.
To learn more about how Shopify uses your personal information and your privacy rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of those third-party sites. We encourage you to review their policies before providing any personal information.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" the personal information of
individuals under 16 years of age as defined under applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access personal information we hold about you.
- Right to request deletion of your personal information.
- Right to request correction of inaccurate information.
- Right to data portability in certain circumstances.
- Right to manage marketing communication preferences.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails. Please note that we may still send transactional or service-related communications regarding your orders or account.
To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Privacy Policy.
We will not discriminate against you for exercising any applicable privacy rights.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence.
Where required by law, we rely on recognized legal mechanisms for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with the revised "Last updated" date.
Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us: