I’m not sure which product I need - can you help?
If you’re unsure, start with the issue you’re trying to solve (skin irritation,
hooves, flies). Each Solcotta product is designed for a specific need, and you
can also use them together as part of a routine.

What should I start with for a horse with multiple
issues?
We recommend starting with the most pressing concern first (e.g. insect
repellents or hoof health), then layering additional products once that
stabilises.

Can I use Solcotta products together?
Yes. Our range is designed to work as a complementary system, not isolated
products.

How do I use Solcotta products on my horse?
Each product includes clear instructions on the label. Most are designed
for simple application with hands, cloths, or direct spray use depending on the
formula.

How often should I apply them?
This depends on the product and your horse’s environment. Some are suitable for
daily use, while others are best applied as needed or after exposure to
triggers like rain or insects.

How long before I see results?
Some effects (like comfort or coat feel) can be immediate. Skin and hoof health
improvements typically develop over consistent use.

Can I use your products daily?
Yes, most Solcotta formulations are designed with gentle, low-irritation use in mind.

Are Solcotta products natural?
Yes. We focus on cold-pressed and naturally derived, thoughtfully selected
ingredients designed to support equine health without unnecessary harsh
additives.

Do you use essential oils or harsh chemicals?
We avoid harsh synthetic ingredients. Some formulations may include carefully
selected botanical extracts where appropriate, always at safe levels for equine
use.

Are your products safe for sensitive horses?
Yes, our formulations are designed to be gentle and suitable for sensitive
skin. However, we always recommend a patch test if your horse has known
sensitivities.

Can I use Solcotta products on open wounds?
Only products specifically formulated for broken skin should be used on open
areas. Always check individual product instructions.

Are your products safe for foals, pregnant mares, or
older horses?
Most are formulated to be gentle, but we recommend reviewing each product
individually or contacting us if you are unsure.

How do your refill products work?
Our refills are designed to reduce packaging waste and make reordering more efficient. Simply top up your existing Solcotta bottle and continue using as normal, following the same application instructions.

Do your fly and tick repellents actually work?
Yes. Our repellents are designed to discourage flies, ticks, and biting insects using a layered botanical approach. Results are strongest with consistent application.

Are your hoof products suitable for wet or muddy conditions?
Our hoof cleanser is not suitable for wet conditions and should be used on clean, dry hooves. For wet and dry conditions, our Solemend hoof balm is highly recommended.

Do you offer coat care or detangler products?
We do not currently have a dedicated coat care or detangler product in the range.

Can I use your products on tack or equipment?
Only where specifically indicated. Most products are designed for equine use only and are not intended for leather or tack care.

Where do you ship?
We currently ship within South Africa.

How long does delivery take?
Delivery times vary by location, but you can expect your order within a few working days after dispatch.

Can I change or cancel my order?
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to help. Please review our shipping policy.

What if my order arrives damaged?
Please contact us immediately with photos so we can resolve it quickly. Please review our shipping policy.

How should I store Solcotta products?
Store in a cool, dry place away from direct sunlight.

What is the shelf life after opening?
Shelf life varies by product but is clearly indicated on each label. We design for stability and real-world farm conditions.

What makes Solcotta different from other equine care brands?
Solcotta is shaped by intention at every stage. From formulation to finish,
each product is carefully designed to be purposeful, effective, and quietly
luxurious. We focus on clarity in function and refinement in experience.

Are your ingredients sustainably sourced?
Sustainability is a central pillar of Solcotta. We prioritise responsible
sourcing and make sustainable choices a key part of every formulation and
production decision.

Are your products tested on animals?
All of our ingredients are cruelty-free, and we do not conduct or condone
animal testing in any form.

Why natural formulations?
Because effective care shouldn’t come at the expense of long-term health or
environmental impact. We choose ingredients that respect both horses and the world they live in.